Insurance Operations & Quality Assurance Analyst

DXC Technology Company; Tulsa (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

DXC Technology Company seeks an Analyst, Insurance Operations – Quality & Financial Control to support operational excellence through transactional oversight, financial control, and process quality. Experience with life and annuities, governance and reporting is required.

Exposure to policyholder services or claims is a plus. The role involves monitoring transactions, investigating complaints, analyzing data, and collaborating with cross-functional teams to improve efficiency and control.

Qualifications

• Bachelor's degree or equivalent experience in Business, Finance, Operations, or related field.
• 3–5 years of experience in insurance operations, financial control, or transaction management.
• Knowledge of life and annuities products, governance and financial reporting.

Responsibilities

• Monitor and oversee daily insurance transactions ensuring accuracy and compliance.
• Investigate and resolve customer complaints, identify root causes and preventive actions.
• Analyze operational and financial data to spot trends and improvement opportunities.
• Contribute to quality frameworks, audits, and compliance checks for service excellence.
• Collaborate with operations, finance and leadership to support risk management and governance.
• Support reporting of KPIs, SLA adherence, quality metrics, and customer satisfaction.

Skills

Strong analytical skills

Attention to detail

Effective communication

Education

Bachelor's degree in Business, Finance, Operations, or related field

Job description

DXC Technology Company seeks an Analyst, Insurance Operations – Quality & Financial Control to support operational excellence through transactional oversight, financial control, and process quality. Experience with life and annuities, governance and reporting is required.

Exposure to policyholder services or claims is a plus. The role involves monitoring transactions, investigating complaints, analyzing data, and collaborating with cross-functional teams to improve efficiency and control.