Insurance Operations Analyst - Quality & Financial Control

DXC Technology Company; New York (NY); On-site; USD 80,000 - 105,000; Full time

Job summary

DXC Technology is seeking an Analyst, Insurance Operations – Quality & Financial Control to support transactional oversight, financial control, and process quality across life and annuities. This role involves governance, reporting, and improving operational metrics.

You will collaborate with operations, finance, and leadership to manage risk, drive KPI reporting, and help scale processes while maintaining compliance and customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, or related field (or equivalent).
• 3–5 years of experience in insurance operations, financial control, or transaction management.
• Knowledge of life and annuities products, operational governance, and financial reporting.
• Strong analytical skills and attention to detail for reviewing operational and financial data.
• Understanding of quality frameworks, compliance standards, and customer complaint resolution processes.

Responsibilities

• Monitor and execute daily insurance transactions accurately, ensuring adherence to operational and regulatory standards.
• Track, investigate, and resolve customer complaints, identifying root causes and implementing preventive measures.
• Analyze operational and financial data to identify trends, inefficiencies, and improvement opportunities.
• Assist in developing and maintaining quality frameworks, audits, and compliance checks to ensure service excellence.
• Collaborate with operations, finance, and leadership teams to support risk management and process governance.
• Contribute to process improvement initiatives aimed at increasing efficiency, scalability, and accuracy.
• Support reporting of operational KPIs, SLA adherence, quality metrics, and customer satisfaction measures.
• Assist in workforce planning and resource allocation to meet business demands while maintaining operational quality.
• Provide guidance and knowledge-sharing to peers, promoting accountability, compliance, and continuous learning.

Skills

Analytical skills

Attention to detail

Communication skills

Collaboration across teams

Education

Bachelor's degree in Business, Finance, Operations, or related field

Job description

DXC Technology is seeking an Analyst, Insurance Operations – Quality & Financial Control to support transactional oversight, financial control, and process quality across life and annuities. This role involves governance, reporting, and improving operational metrics.

You will collaborate with operations, finance, and leadership to manage risk, drive KPI reporting, and help scale processes while maintaining compliance and customer satisfaction.