Insurance Operations Manager

Placements24; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary

Health, dental and vision insurance

Retirement savings plan with employer

Budget for professional development

Job summary

Placements24 is seeking a seasoned Insurance Operations Manager to lead and optimize back-office functions in a fully remote capacity. You will oversee policy administration, claims support, and customer service, driving operational excellence from your home office to enhance service delivery for clients across the United States and beyond.

You will implement efficient workflows, monitor performance, and manage a remote team, collaborating with IT and other departments to improve systems and

Qualifications

• Bachelor's degree required in business/ops or related field.
• 6+ years of experience in insurance operations management or similar role.
• Experience managing remote teams and driving efficiency.
• Strong understanding of insurance policy administration and claims processes.
• Proven leadership, problem-solving, and process improvement skills.

Responsibilities

• Oversee and manage day-to-day insurance operations, including policy issuance, endorsements, and cancellations.
• Develop and implement efficient workflows and standard operating procedures for operational teams.
• Monitor operational performance metrics and identify areas for improvement.
• Lead, train, and manage a remote team of operations staff to ensure high performance and productivity.
• Collaborate with IT and other departments to implement and optimize operational systems and technologies.

Skills

Remote team management

Leadership

Problem-solving

Process improvement

Insurance policy administration

Insurance claims processes

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Job description

About the Role

Our client is looking for a seasoned and efficient Insurance Operations Manager to lead and optimize their back-office functions in a fully remote capacity. This role is essential for ensuring the smooth and effective execution of all operational processes, including policy administration, claims support, and customer service, contributing to overall business efficiency and customer satisfaction. You will drive operational excellence, implement process improvements, and manage a remote team to achieve strategic goals, working from your home office to enhance the company's service delivery across the Eastern Cape and beyond.

Key Responsibilities

• Oversee and manage day-to-day insurance operations, including policy issuance, endorsements, and cancellations.
• Develop and implement efficient workflows and standard operating procedures for operational teams.
• Monitor operational performance metrics and identify areas for improvement.
• Lead, train, and manage a remote team of operations staff to ensure high performance and productivity.
• Collaborate with IT and other departments to implement and optimize operational systems and technologies.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 6 years of experience in insurance operations management or a similar role.
• Proven experience in managing remote teams and driving operational efficiency.
• Strong understanding of insurance policy administration and claims processes.
• Excellent leadership, problem-solving, and process improvement skills.

Benefits

• Competitive salary and annual bonus opportunities.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer matching contributions.
• Budget for professional development and leadership training programs.