Claims Manager

Placements24; Willows (CA); Hybrid; USD 86,000 - 135,000; Full time

Benefits offered by this job

Executive salary package

Bonus structure and incentives

Professional development & leadership:

Job summary

PLACEMENTS24 is seeking an experienced Claims Manager to lead a high-performing claims team in Welkom, SA. The role requires strategic leadership across multi-line claims operations, ensuring efficiency, accuracy, and regulatory compliance while driving customer satisfaction.

The ideal candidate will have extensive claims leadership experience, strong analytical and negotiation skills, and a track record of implementing effective claims strategies within a dynamic insurance environment.

Qualifications

• Extensive leadership experience in claims operations across lines of business.
• Strong knowledge of claims processes, regulations and litigation management.
• Proven ability to develop and execute strategic plans for a claims department.

Responsibilities

• Manage day-to-day operations of the claims department and staff performance.
• Develop and refine claims handling procedures to improve efficiency and service.
• Ensure compliance with laws, regulations and company policies on claims settlement.
• Analyze claims data to identify trends and inform strategic improvements.
• Oversee investigation and resolution of complex, potentially litigated claims.

Skills

Leadership

Claims management

Strategic planning

Data analysis

Negotiation

Job description

About the Role

Our client, a leading insurance company in Welkom, is seeking a highly experienced and motivated Claims Manager to lead their dedicated claims department. This senior role requires exceptional leadership, strategic planning, and a deep understanding of claims processes across multiple lines of business. You will be responsible for overseeing the entire claims operation, ensuring efficiency, accuracy, customer satisfaction, and compliance with all regulatory standards. This is a critical leadership opportunity to shape claims strategy and foster a high-performing team in the heart of the Free State.

Key Responsibilities

• Manage and lead the day-to-day operations of the claims department, including staff supervision and performance management.
• Develop, implement, and refine claims handling procedures to enhance efficiency and customer service.
• Ensure compliance with all relevant laws, regulations, and company policies governing claims settlement.
• Analyze claims data to identify trends, assess financial exposure, and recommend strategic improvements.
• Oversee the investigation and resolution of complex and potentially litigated claims.

Requirements

• Extensive experience (8+ years) in insurance claims management, with a strong leadership background.
• In-depth knowledge of insurance contracts, claims investigation, and litigation management.
• Proven ability to develop and execute strategic plans for a claims department.
• Exceptional analytical, problem-solving, and decision-making capabilities.
• Strong communication, negotiation, and interpersonal skills, with the ability to manage diverse teams.

Benefits

• Highly competitive executive salary and comprehensive bonus structure.
• Executive-level health, retirement, and insurance benefits.
• Significant opportunities for professional development and leadership training.
• A dynamic and influential role within a reputable insurance firm in Welkom.
• Potential for hybrid work arrangements to support work-life balance.