Insurance Operations Leader - Growth, People & Systems

First Western; Fort Smith (AR); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Health Insurance

Retirement Plan

Employee Stock Ownership

Descripción de la vacante

First Western, an independent insurance firm, seeks an Insurance Operations Manager to work directly with the President. This leadership role oversees daily agency operations, staff, workflows, and performance to ensure efficiency, accountability, growth, and exceptional client service.

Responsibilities include staff leadership, process improvement, HR oversight, carrier and production tracking, budgeting, and technology implementations.

Formación

• P&C license required.
• Experience in insurance agency operations or management.
• Strong leadership and personnel management experience.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities and deadlines.

Responsabilidades

• Oversee and manage account managers, customer service representatives, and support staff.
• Develop and oversee training programs for staff and conduct evaluations.
• Audit workflows and implement improvements to ensure efficiency and consistency.
• Monitor production metrics, carrier relationships, and compensation tracking.
• Work directly with the President on growth initiatives and strategic planning.

Conocimientos

Leadership

Operations management

People management

Communication

Organizational skills

Herramientas

Applied Epic

Descripción del empleo

First Western, an independent insurance firm, seeks an Insurance Operations Manager to work directly with the President. This leadership role oversees daily agency operations, staff, workflows, and performance to ensure efficiency, accountability, growth, and exceptional client service.

Responsibilities include staff leadership, process improvement, HR oversight, carrier and production tracking, budgeting, and technology implementations.