Insurance Operations Leader: Grow & Elevate a 60+ Team

Foundation Risk Partners, Corp.; Orange (AL); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health options

401(k) with company match

Life insurance

STD/LTD

PTO 18 days + 10 holidays + 2 floating

Job summary

Foundation Risk Partners is seeking an Operations Leader to serve as the operational leader for the Orange office, working closely with the Business Unit Leader and Sales Leadership to drive growth, accountability, and operational excellence.

This role will create structure across 60+ Property & Casualty and Employee Benefits employees while ensuring strong service delivery, quality control, talent management, and achievement of key business objectives.

Qualifications

• Proven experience leading teams, developing talent, and driving accountability.
• Strong understanding of insurance agency operations and service workflows.
• Experience supporting sales organizations and business growth initiatives.
• Excellent communication, coaching, and problem-solving skills.
• Demonstrated ability to lead change, improve processes, and drive results.

Responsibilities

• Partner with Business Unit Leader and Sales Leadership to support growth, retention, and profitability goals.
• Lead, coach, and develop a team of 60+ insurance professionals across multiple disciplines.
• Create accountability around performance expectations, service standards, and operational execution.
• Hire, onboard, develop, and, when necessary, manage performance improvement.
• Drive quality control initiatives, workflow consistency, and operational best practices.
• Monitor and improve key service, sales support, and operational KPI metrics.
• Lead process improvement and change management initiatives.
• Ensure compliance with agency procedures, carrier requirements, and regulatory standards.
• Champion adoption of agency technology platforms and operational tools.
• Foster a collaborative, high-performing culture focused on client service and employee engagement.
• Identify organizational needs and build talent pipelines to support future growth.

Skills

Team leadership

Communication

Problem-solving

Change management

Education

CA insurance license(s)

5+ years of insurance leadership experience

Job description

Foundation Risk Partners is seeking an Operations Leader to serve as the operational leader for the Orange office, working closely with the Business Unit Leader and Sales Leadership to drive growth, accountability, and operational excellence.

This role will create structure across 60+ Property & Casualty and Employee Benefits employees while ensuring strong service delivery, quality control, talent management, and achievement of key business objectives.