Insurance Operations Lead - Hybrid & People Leader

Amba; Urbandale (IA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Annual bonus program

401(k) match

Paid time off including holidays and 1

Parental leave

Sick days for wellness

Volunteer days

Employee Assistance Program (EAP)

Professional development support

Business casual dress code

Hybrid work arrangement

Job summary

AMBA is seeking an experienced leader to direct Underwriters, Account Managers, and Placement Specialists in professional liability and P&C lines across multiple locations. The role oversees all policy administration activities and drives service levels, staffing, and process improvements.

The position requires strategic thinking, strong communication, and proven leadership in a multi-site environment. AMBA offers a comprehensive benefits package and a hybrid work arrangement to support

Qualifications

• Bachelor's degree or 5+ years of management experience in a multi-site setting.
• Proven leadership of dispersed teams across locations and lines of business.
• Strong strategic thinking and problem-solving skills.
• Excellent verbal and written communication abilities in a corporate setting.

Responsibilities

• Lead Directors, managers, and specialists across underwriting and placement to deliver policy administration excellence.
• Drive service level outcomes, staffing plans, and capacity alignment with business goals.
• Manage performance, coaching plans, and development of team members with HR partnership.
• Oversee compliance, controls, and process improvements across operations and policy administration.

Skills

Leadership

Strategic thinking

Team-building

Communication

Education

Bachelor's degree in a related field

Tools

ERP systems

Multiple software systems

Job description

AMBA is seeking an experienced leader to direct Underwriters, Account Managers, and Placement Specialists in professional liability and P&C lines across multiple locations. The role oversees all policy administration activities and drives service levels, staffing, and process improvements.

The position requires strategic thinking, strong communication, and proven leadership in a multi-site environment. AMBA offers a comprehensive benefits package and a hybrid work arrangement to support