Operations Supervisor

AMBA; Des Moines (IA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Annual Bonus Program

Corporate 401(k) matching

Generous time off including vacation,

Paid holidays and parental leave

Employee Assistance Program (EAP)

Professional development support

Job summary

AMBA, a nationwide provider of essential coverage for public servants, seeks a leader to guide Underwriters, Account Managers, and Placement Specialists in professional liability and other P&C offerings. You will oversee policy administration, drive performance against KPIs, and mentor a dispersed team across multiple locations.

Ideal candidates bring a bachelor's degree or 5+ years in management within insurance, strong strategic thinking, excellent communication, and a proven ability to

Qualifications

• Bachelor's degree in a related field or 5+ years of relevant management/project experience.
• Demonstrates strategic thinking.
• Excellent organizational and time-management skills to handle multiple tasks, alongside problem-solving capabilities.
• Detail-oriented to ensure accuracy.
• Advanced computer skills and the ability to navigate through multiple systems without assistance.
• Leadership, customer service, or insurance experience required.
• Excellent verbal and written communication skills.

Responsibilities

• Provide leadership and direction for Underwriters, Account Managers, and/or Placement Specialists working with professional liability insurance and other P&C coverage offerings.
• Oversee all aspects of policy administration for various commercial lines policies.
• Communicate internally with colleagues and externally with carriers, vendors, brokers, and customers.
• Drive team performance to meet KPIs and service levels while seeking efficiency gains.
• Provide ongoing training and feedback through regular one-on-one sessions.
• Review systems and processes to improve workflow and implement technology-driven changes.
• Identify best practices to ensure regulatory compliance and internal policy adherence.
• Attract and retain top talent and foster skill development across the team.

Job description

AMBA was recognized by U.S. News & World Report as one of its 2026–2027 Best Companies to Work For.

About AMBA

Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.

• Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
• Annual Bonus Program.
• Corporate 401(k) matching.
• Generous time off including vacation days, 10 paid company holidays, and paid parental leave.
• Sick time that can be used for both physical and mental wellness days.
• Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
• Free, confidential counseling and support through our Employee Assistance Program (EAP).
• Support & development to cultivate your knowledge and continuing education to support your professional designations.
• Business casual dress code.

Job Summary:

This role will provide leadership and direction for Underwriters, Account Managers, and/or Placement Specialists working with professional liability insurance and other P&C coverage offerings. This role will also oversee all aspects of policy administration for various commercial lines policies.

The Day-to-Day:

• Position will communicate internally with other colleagues in various departments and externally with the carrier, vendors, brokers, and customers directly
• Drive individual and team performance to meet stated KPIs (key performance indicators) and service levels while continuously driving for efficiency gains and improvement to overall ease of doing business for our customers
• Provide consistent feedback to the team regarding their performance on an individual basis through monthly one-on-one meetings
• Assist the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and providing team motivation to meet departmental goals
• Engage in interactive communication with each team member, promoting and encouraging a positive team atmosphere
• Review and analyze systems, processes, and data to improve workflow and increase efficiency through application of technology; implement change initiatives designed to enhance the productivity and quality of work performed
• Partner with supporting teams on the identification and implementation of best practices to ensure seamless handoffs
• Identify and implement best practices that ensure all regulatory, compliance, and transparency requirements are met and comply with all internal policies and procedures
• Ensure goals are compelling and transparent to drive team members’ understanding, ownership, and commitment
• Attract and retain top talent by identifying high-potential employees and providing opportunities to develop their skills and expand their circle of influence in our organization
• Conduct performance appraisals, foster employee development, and ensure compliance with the performance management process, including progressive disciplinary action if necessary
• Other duties as assigned.

Requirements

• High school diploma required
• Bachelor's degree in a related field or 5+ years of relevant management/project experience preferred
• Effectively lead a workforce dispersed in multi-site locations servicing multiple lines of business and product lines
• Demonstrates strategic thinking
• Excellent organizational and time-management skills to handle multiple tasks, alongside problem-solving capabilities
• Detail-oriented to ensure accuracy
• Advanced computer skills and the ability to navigate through multiple systems without assistance
• Leadership, customer service, or insurance experience required
• Excellent verbal and written communication skills

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Continually required to utilize hand and finger dexterity
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.

*Offer of employment is contingent upon the successful completion of a background screening.