Insurance Operations & Client Support Specialist

American Family Insurance Agency Staff; Keene (NH); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Pension plan

Annual incentive

9 paid holidays

Paid time off 23 days (full-time)

Student loan repayment

Paid-family leave

Job summary

American Family Insurance Agency Staff in Keene, NH seeks an experienced service specialist to be the first point of contact for quotes, policy information, and billing inquiries. You will support agents with carrier information and prepare coverage quotes.

The role requires customer-focused service experience, MS Office proficiency, and knowledge of insurance processes. Relocation support is offered; background checks may be required.

Qualifications

• Experience delivering customer-focused solutions in service roles.
• Proficient with PC software: Word, Outlook, Excel, etc.
• Solid knowledge of insurance or brokerage customer service processes.

Responsibilities

• Serves as first point of contact for quoting and binding support.
• Assists agents with carrier information and processes.
• Prepares coverage and premium financing quotes.
• Processes policy information and issues certificates.
• Orders inspections; escalates complex issues.

Skills

Customer service

MS Office proficiency

Communication skills

Insurance knowledge

Tools

Microsoft Office

Outlook

Excel

Job description

American Family Insurance Agency Staff in Keene, NH seeks an experienced service specialist to be the first point of contact for quotes, policy information, and billing inquiries. You will support agents with carrier information and prepare coverage quotes.

The role requires customer-focused service experience, MS Office proficiency, and knowledge of insurance processes. Relocation support is offered; background checks may be required.