Insurance Operations & Agent Support Specialist

American Family Insurance Agency Staff; Minneapolis (MN); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) contribution

Pension plan

Annual incentive

9 paid holidays

Paid time off (23 days)

Job summary

American Family Insurance is seeking a detail-oriented professional to be the first point of contact for customers. You will handle calls, emails, and chats, assist agents with carrier information, and prepare coverage and premium financing quotes in a fast-paced environment.

Based in Minneapolis, MN, this hourly role offers relocation support for eligible candidates and a comprehensive benefits package as described in the posting.

Qualifications

• Demonstrated experience delivering customer-driven solutions in service roles.
• Proficiency with PC software (Microsoft Office, Outlook, Excel) and common tools.
• Solid knowledge of insurance or brokerage customer service and policy processing processes.

Responsibilities

• Serve as the first point of contact for quoting and online binding support, market inquiries, service issues, policy procedures, and billing information.
• Assist agents and staff with carrier information and standard processes.
• Prepare and release coverage and premium financing quotes.

Skills

Customer service

Insurance knowledge

PC software

Communication skills

Policy processing

Billing inquiries

Education

Property & Casualty license

Tools

Microsoft Office

Outlook

Excel

Job description

American Family Insurance is seeking a detail-oriented professional to be the first point of contact for customers. You will handle calls, emails, and chats, assist agents with carrier information, and prepare coverage and premium financing quotes in a fast-paced environment.

Based in Minneapolis, MN, this hourly role offers relocation support for eligible candidates and a comprehensive benefits package as described in the posting.