Insurance Front Desk & Customer Care Specialist

Trevor Butcher - State Farm Agent; Decatur (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Flexible schedule

Opportunities for advancement

Paid time off

Training & development

Job summary

Trevor Butcher - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to greet customers, manage appointments, and support daily office operations.

Ideal candidates are organized, detail-oriented, and comfortable engaging in sales conversations to identify insurance opportunities, while delivering outstanding customer service. This role offers a friendly team, flexible schedule, ongoing training, and opportunities for career advancement within the agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Trevor Butcher - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to greet customers, manage appointments, and support daily office operations.

Ideal candidates are organized, detail-oriented, and comfortable engaging in sales conversations to identify insurance opportunities, while delivering outstanding customer service. This role offers a friendly team, flexible schedule, ongoing training, and opportunities for career advancement within the agency.