Insurance Front Desk & Client Services Specialist

Derrick Williams - State Farm Agent; Oak Park (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Bonus based on performance

Competitive salary

Job summary

Derrick Williams State Farm is seeking a dynamic Receptionist to warmly greet clients, manage appointments and support office operations.

You will engage in sales conversations, maintain accurate records, and contribute to a positive, growth-oriented environment. This role offers a flexible schedule and opportunities for advancement within the agency.

Ideal candidates are organized, detail-oriented and customer-focused, with strong communication and computer skills.

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills and CRM systems.

Responsibilities

• Greet clients warmly, both in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications to ensure smooth operations.
• Assist with incoming inquiries and maintain accurate customer records.
• Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.
• Provide outstanding customer service and proactively follow up on client needs.
• Support the team with various administrative tasks and special projects as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Derrick Williams State Farm is seeking a dynamic Receptionist to warmly greet clients, manage appointments and support office operations.

You will engage in sales conversations, maintain accurate records, and contribute to a positive, growth-oriented environment. This role offers a flexible schedule and opportunities for advancement within the agency.

Ideal candidates are organized, detail-oriented and customer-focused, with strong communication and computer skills.