Insurance Lead & Customer Support Specialist

Alliant Insurance Services; Omaha (NE); On-site; USD 32,000 - 45,000; Full time

Job summary

Alliant Insurance Services, Inc. is seeking a motivated professional to provide support services, including developing insurance leads and promoting the company’s product portfolio via telephone and internet to grow revenue.

Responsibilities include handling inbound/outbound calls, delivering scripted prospects to licensed agents, maintaining lead records, and collaborating with teams on special projects while adhering to company policies and service requirements.

Qualifications

• High school diploma or GED required with 1+ year of customer service experience.
• Experience in call centers or customer-facing roles preferred.
• Strong English written and verbal communication skills.

Responsibilities

• Place and receive outbound and inbound calls to develop insurance leads.
• Promote the company’s product portfolio and provide service assistance to consumers.
• Document contacts and maintain detailed notes on lead activity.

Skills

Lead generation

Customer service

Phone outreach

Communication

Microsoft Office

Time management

Education

High School Diploma or GED

Customer service experience

Tools

MS Word

Excel

PowerPoint

Adobe Acrobat

MS Outlook

Job description

Alliant Insurance Services, Inc. is seeking a motivated professional to provide support services, including developing insurance leads and promoting the company’s product portfolio via telephone and internet to grow revenue.

Responsibilities include handling inbound/outbound calls, delivering scripted prospects to licensed agents, maintaining lead records, and collaborating with teams on special projects while adhering to company policies and service requirements.