Insurance Lead Generator & Customer Support Specialist

Alliant; Omaha (NE); Hybrid; USD 33,000 - 42,000; Full time

Job summary

Alliant in Omaha, NE is seeking a Customer Service Representative to develop insurance leads and promote the company's product portfolio by phone and internet. You will handle inbound and outbound calls, deliver scripts, and convert prospects into qualified leads for Licensed Agents.

You will document every consumer contact, stay compliant with program rules, and collaborate on special projects with the Senior Market Sales team.

Qualifications

• High school diploma or GED is required.
• 1+ year of customer service experience.
• Customer service or call center experience.
• Strong verbal and written proficiencies in English.

Responsibilities

• Place and receive calls to develop insurance leads.
• Promote the company’s product portfolio to consumers.
• Deliver scripts to prospects to generate qualified leads for agents.
• Document every consumer contact with detailed notes.
• Ensure compliance with program reporting rules and service requirements.
• Update and maintain Lead Advantage System per policies.

Skills

Insurance industry knowledge

Customer service

Outbound calling

Written and verbal communication

Organization and time management

MS Office proficiency

Education

High School Diploma or GED

Tools

MS Office

Adobe Acrobat

Job description

Alliant in Omaha, NE is seeking a Customer Service Representative to develop insurance leads and promote the company's product portfolio by phone and internet. You will handle inbound and outbound calls, deliver scripts, and convert prospects into qualified leads for Licensed Agents.

You will document every consumer contact, stay compliant with program rules, and collaborate on special projects with the Senior Market Sales team.