Insurance Front Desk Specialist — Growth & Service

Conniesnook; Frederick (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Connie Snook - State Farm Agent is seeking a friendly receptionist to warmly greet customers in person and over the phone, directing them to the right team members and helping keep the office organized.

You will manage appointment scheduling, assist with inquiries, maintain accurate customer records, and support the team with administrative tasks while learning about insurance options and building product knowledge.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Highly organized with multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Connie Snook - State Farm Agent is seeking a friendly receptionist to warmly greet customers in person and over the phone, directing them to the right team members and helping keep the office organized.

You will manage appointment scheduling, assist with inquiries, maintain accurate customer records, and support the team with administrative tasks while learning about insurance options and building product knowledge.