Insurance Front Desk & Client Services Specialist

North Suburban Agencies Inc; Coon Rapids (MN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Opportunity for advancement

Job summary

North Suburban Agencies Inc in Minnesota is seeking a friendly receptionist to greet clients, answer phones, and support the insurance team. This role keeps the office running smoothly and provides a professional customer experience.

Ideal candidates are organized, detail-oriented, and comfortable handling routine service requests and schedule coordination; Property & Casualty license is preferred.

Qualifications

• Excellent written and verbal communication skills.
• Friendly, professional, and customer-focused.
• Strong organizational skills and attention to detail.
• Dependable and able to manage multiple tasks.
• Comfortable answering phones and interacting with customers.
• Proactive problem-solving skills.
• Ability to learn and navigate computer systems.
• Ability to work effectively as part of a team.
• Current Property & Casualty License preferred.
• Commercial insurance experience preferred.

Responsibilities

• Greet customers and provide a welcoming, professional experience.
• Answer incoming phone calls and direct customers to the appropriate team member.
• Assist customers with general questions and routine service requests.
• Schedule appointments and assist with follow-up communication.
• Collect and organize information and documentation needed by agency team members.
• Maintain accurate customer records and update information as needed.
• Assist with general administrative tasks, data entry, filing, and office organization.
• Support licensed team members with customer service and policy-related administrative tasks.
• Maintain confidentiality of customer and agency information.
• Help ensure day-to-day front office operations run smoothly and efficiently.

Skills

Communication skills

Customer-focused

Organizational skills

Detail-oriented

Team player

Phone etiquette

Job description

North Suburban Agencies Inc in Minnesota is seeking a friendly receptionist to greet clients, answer phones, and support the insurance team. This role keeps the office running smoothly and provides a professional customer experience.

Ideal candidates are organized, detail-oriented, and comfortable handling routine service requests and schedule coordination; Property & Casualty license is preferred.