Client-Focused Personal Lines Insurance Specialist

North Suburban Agencies, Inc.; Minneapolis (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary starting at $40,000

401(k) with employer match

Health insurance

Disability insurance

Personal insurance premium discounts

Paid vacation

Paid sick time

Ongoing professional development and教育

Job summary

North Suburban Agencies, Inc. is seeking an experienced Personal Lines Customer Service & Operations Specialist to be the first point of contact for clients and to support agency operations, underlining exceptional service and organization.

If you have Property & Casualty experience and enjoy a fast-paced office, this role offers growth, paid time off, and training opportunities while you help agents with rating, policy support, and daily administration.

Qualifications

• High school diploma or equivalent.
• 3–5 years of customer service experience.
• 3–5 years of Property & Casualty insurance experience.
• Strong computer skills, including Microsoft Office and web-based applications.
• Excellent communication and organizational skills.
• Strong attention to detail and accuracy.
• Ability to quickly learn agency procedures and software systems.

Responsibilities

• Welcome and assist clients in person and over the phone with professionalism and friendliness.
• Answer and direct incoming phone calls.
• Process incoming and outgoing mail.
• Manage daily electronic communications from insurance carriers and maintain accurate client records.
• Update and maintain the agency management system.
• Process customer payments through carrier websites.
• Invoice premium-bearing items.
• Assist agents with rating, correspondence, policy support, and other administrative tasks.
• Coordinate equipment maintenance and service requests.
• Maintain organized customer files and agency records.
• Keep the reception area professional and welcoming.
• Assist with special projects and additional administrative duties as needed.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Tools

Agency management system

Carrier portals

Job description

North Suburban Agencies, Inc. is seeking an experienced Personal Lines Customer Service & Operations Specialist to be the first point of contact for clients and to support agency operations, underlining exceptional service and organization.

If you have Property & Casualty experience and enjoy a fast-paced office, this role offers growth, paid time off, and training opportunities while you help agents with rating, policy support, and daily administration.