Insurance Enrollment & Customer Support Specialist

Aon; Providence (RI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO

Paid holidays

401(k) with match

Health & wellness programs

Exclusive discount programs

Job summary

NFP, an Aon company, is a leading advisory firm helping clients address risk, wealth management, and retirement challenges with a people-first approach. This Customer Support Representative role supports the Outside Sales Team in sales and enrollment processes and handles diverse customer and sales requests along with administrative duties.

The position emphasizes strong communication and teamwork. Base duties include assisting with enrollment portals, billing systems, and cross-carrier benefit

Qualifications

• High school diploma required; bachelor’s degree preferred or equivalent experience.
• Proven administrative and customer service experience.
• Familiarity with insurance and employee benefits is a plus.
• Familiarity with CRM systems; Salesforce experience a plus; bilingual preferred.

Responsibilities

• Field incoming calls regarding health insurance and benefits, billing services, and general questions or concerns.
• Conduct outbound calls to clients as needed in support of business activities.
• Assist callers with maneuvering through online enrollment portals and billing systems and troubleshoot accounts across multiple carrier systems.
• Respond quickly and accurately to customer inquiries, demonstrating product knowledge and facilitating resolutions.
• Advise customers regarding policy and provide benefit information across multi-carrier health insurance plans.

Skills

Excellent communication

Customer service excellence

Multitasking

Microsoft Office

Salesforce CRM

Bilingual preferred

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

NFP, an Aon company, is a leading advisory firm helping clients address risk, wealth management, and retirement challenges with a people-first approach. This Customer Support Representative role supports the Outside Sales Team in sales and enrollment processes and handles diverse customer and sales requests along with administrative duties.

The position emphasizes strong communication and teamwork. Base duties include assisting with enrollment portals, billing systems, and cross-carrier benefit