Insurance Enrollment & Customer Support Specialist

AON PLC; Providence (RI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Exclusive discount programs

Health & wellness programs

Job summary

NFP, an Aon company, is seeking a Customer Support Representative to partner with our Outside Sales Team to support enrollment processes and customer inquiries. This role handles calls, portal navigation, billing, and account maintenance across multi-carrier health plans, with opportunities for incentives.

We value strong communication, teamwork, and reliability, plus experience with CRM systems and Microsoft Office. Join a people-first team focused on helping clients and colleagues.

Qualifications

• High school diploma required.
• Bachelor's degree preferred or equivalent related work experience.
• Proven administrative and customer service experience.
• Familiarity with insurance and employee benefits is a plus.
• Familiarity with Salesforce is a plus.
• Bilingual preferred.

Responsibilities

• Field incoming calls regarding health insurance and benefits, billing services, and general questions or concerns.
• Conduct outbound calls to clients as needed in support of business activities.
• Assist callers with maneuvering through online enrollment portals and billing systems and troubleshoot accounts across multiple carrier systems.
• Respond quickly and accurately to customer inquiries, demonstrating expertise and knowledge of products and processes.
• Advise customers regarding policy and provide benefit information across multi-carrier health insurance plans.
• Partner with other department representatives to resolve complex customer service inquiries.
• Monitor delegated customer service issues to ensure timely and accurate resolution.
• Navigate a computerized data entry system and other relevant applications.
• Maintain timely, accurate documentation for all appropriate transactions.
• Consistently meet established productivity, schedule adherence, and quality standards.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Dependability

MS Office

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

CRM systems

Job description

NFP, an Aon company, is seeking a Customer Support Representative to partner with our Outside Sales Team to support enrollment processes and customer inquiries. This role handles calls, portal navigation, billing, and account maintenance across multi-carrier health plans, with opportunities for incentives.

We value strong communication, teamwork, and reliability, plus experience with CRM systems and Microsoft Office. Join a people-first team focused on helping clients and colleagues.