Benefits & Enrollment Support Specialist

NFP, an Aon company; Rumford (RI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

PTO & holidays

401(k) match

Discount programs

Health & wellness

Job summary

NFP, an Aon company, is seeking a Customer Support Representative to partner with our Outside Sales Team to support enrollment and billing workflows in health insurance.

This role handles a wide range of customer and sales requests, assists with online enrollment portals, and ensures accurate documentation. You will collaborate with other departments to resolve issues and maintain high service standards.

Qualifications

• High school diploma required.
• Bachelor's degree preferred or equivalent experience.
• Proven administrative and customer service experience.
• Familiarity with insurance and employee benefits is a plus.
• Familiarity with CRM systems and Salesforce is a plus.
• Bilingual preferred.

Responsibilities

• Field incoming calls regarding health insurance and benefits, billing services, and general questions or concerns.
• Conduct outbound calls to clients as needed in support of business activities.
• Assist callers with maneuvering through online enrollment portals and billing systems and troubleshoot accounts across multiple carrier systems.
• Respond quickly and accurately to customer inquiries, demonstrating expertise and knowledge of products and processes.
• Advise customers regarding policy and provide benefit information across multi-carrier health insurance plans.
• Partner with other department representatives to resolve complex customer service inquiries.
• Monitor delegated customer service issues to ensure timely and accurate resolution.
• Navigate a computerized data entry system and other relevant applications.
• Maintain timely, accurate documentation for all appropriate transactions.
• Consistently meet established productivity, schedule adherence, and quality standards.
• Additional duties as assigned.

Skills

Excellent communication

Customer service

Multitasking

Attention to detail

Professional demeanor

Attendance

MS Office

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Excel

Outlook

Job description

NFP, an Aon company, is seeking a Customer Support Representative to partner with our Outside Sales Team to support enrollment and billing workflows in health insurance.

This role handles a wide range of customer and sales requests, assists with online enrollment portals, and ensures accurate documentation. You will collaborate with other departments to resolve issues and maintain high service standards.