Client Success & Support Specialist

National Financial Partners; Marietta (GA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Job summary

National Financial Partners (NFP), an Aon company, is a consultative advisory firm delivering risk, workforce, wealth management and retirement solutions with a people-first approach. We value service quality and clear communication.

The role focuses on delivering outstanding customer service to new and existing clients, guiding them through online enrollment, and educating them on health and welfare products while maintaining accurate records and timely responses.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to multi-task and manage multiple requests.
• Detail-oriented with dependable follow-through.
• Proficient at guiding customers through enrollment portals.
• Bilingual skills preferred.

Responsibilities

• Provide outstanding customer service to new and existing customers.
• Assist callers with enrollment portal navigation and process enrollments via telephone.
• Educate clients on health and welfare products and resolve claims issues.
• Document interactions and maintain accurate records.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Multi-tasking

Team player

Problem solving

Self-starter

Bilingual

Education

High school diploma

Bachelor's degree preferred or equivalent work experience

Job description

National Financial Partners (NFP), an Aon company, is a consultative advisory firm delivering risk, workforce, wealth management and retirement solutions with a people-first approach. We value service quality and clear communication.

The role focuses on delivering outstanding customer service to new and existing clients, guiding them through online enrollment, and educating them on health and welfare products while maintaining accurate records and timely responses.