Insurance Customer Support Specialist

Barrett Agency - Indiana Farm Bureau Insurance; South Bend (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Work/life balance

Potential yearly bonus

Contests and incentives

Paid volunteer hours

Job summary

Barrett Agency - Indiana Farm Bureau Insurance is seeking a full-time customer service representative in South Bend, IN. The role involves answering customer inquiries, collecting payments, and assisting with claims paperwork.

Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Strong communication and problem-solving skills are essential. Benefits include paid vacation, a 401(k) plan with match, and the potential for yearly bonuses.

Qualifications

• Minimum 1 year of customer service experience.
• Property & Casualty insurance license is required or to be obtained within 2 years.
• Strong time management and problem-solving skills.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork.
• Provides proof of insurance documents.
• Any additional duties assigned by management.

Skills

Customer service experience

Communication skills

Time management

Problem-solving skills

Attention to detail

Proficient in Microsoft Suite

Education

High school diploma or GED

Job description

Barrett Agency - Indiana Farm Bureau Insurance is seeking a full-time customer service representative in South Bend, IN. The role involves answering customer inquiries, collecting payments, and assisting with claims paperwork.

Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Strong communication and problem-solving skills are essential. Benefits include paid vacation, a 401(k) plan with match, and the potential for yearly bonuses.