Insurance Customer Care Specialist

Indiana Farm Bureau, Inc.; North Vernon (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Bonus potential up to 20% of salary

Benefits eligibility within 30 days

Job summary

Indiana Farm Bureau, Inc. is seeking a customer service focused individual for an on-site role in Indiana. You will handle incoming calls, assist walk-in customers, and support with insurance-related paperwork and documentation.

The role requires a high school diploma or GED, 1 year of customer service experience, and an insurance license or the ability to obtain one within 2 years. Strong organizational skills are essential for success.

Qualifications

• High school diploma or GED equivalent is required.
• 1 year of customer service experience.
• Property & Casualty license required or must obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Company values work/life balance.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Assists with claims paperwork requested by the claim’s representatives.
• Provides proof of insurance documents requested by clients.
• Ability to commute between offices in multiple counties as needed.
• Any additional duties assigned by management.

Skills

Microsoft Office

Time management

Problem solving

Attention to detail

Education

High School diploma or GED

Job description

Indiana Farm Bureau, Inc. is seeking a customer service focused individual for an on-site role in Indiana. You will handle incoming calls, assist walk-in customers, and support with insurance-related paperwork and documentation.

The role requires a high school diploma or GED, 1 year of customer service experience, and an insurance license or the ability to obtain one within 2 years. Strong organizational skills are essential for success.