Insurance Claims & Customer Care Specialist

Indiana Farm Bureau Insurance; Crest Manor Addition (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Full-time Monday–Friday schedule

Bonus potential up to 20%

Contests and incentives

Benefits eligibility within 30 days

Job summary

Indiana Farm Bureau Insurance in Indiana is seeking a customer service focused associate to handle calls, assist walk-ins, and support claims paperwork. The role requires a high school diploma, 1 year of customer service experience, and a Property & Casualty license or the ability to obtain it within 2 years.

The position is full-time, Monday–Friday, with benefits and a potential bonus up to 20% of salary. You will work in a team environment, use Microsoft Office, and ensure accuracy in document

Qualifications

• High school diploma or GED.
• 1 year of customer service experience.
• Property & Casualty license required or must obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Attention to detail and accuracy.
• Organization values work/life balance.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Skills

Customer service

Time management

Problem-solving

Attention to detail

Team collaboration

Education

High school diploma or GED equivalent

Tools

Microsoft Suite

Job description

Indiana Farm Bureau Insurance in Indiana is seeking a customer service focused associate to handle calls, assist walk-ins, and support claims paperwork. The role requires a high school diploma, 1 year of customer service experience, and a Property & Casualty license or the ability to obtain it within 2 years.

The position is full-time, Monday–Friday, with benefits and a potential bonus up to 20% of salary. You will work in a team environment, use Microsoft Office, and ensure accuracy in document