Insurance Customer Service & Policy Support - Full-Time

Indiana Farm Bureau Insurance; North Vernon (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Work-life balance

Vacation & sick leave

401(k) match

Full-time Mon-Fri

Bonus up to 20%

Contests & incentives

Benefits after 30 days

Negotiable pay

Team collaboration

Volunteer hours

Job summary

Indiana Farm Bureau Insurance in North Vernon, IN is seeking a customer service-focused associate to handle incoming calls, walk-in clients, payments, and policy changes. You will support claims paperwork and provide required proof of insurance documents.

Strong communication, time management, and detail orientation are essential in a fast-paced office environment. The role offers a Monday–Friday schedule and opportunities for a year-end bonus based on performance; licensing to a Property &

Qualifications

• High school diploma or GED.
• 1 year of customer service experience.
• Property & Casualty license required or must obtain this license within 2 years.
• Proficient in Microsoft Office.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork requested by claims representatives.
• Provides proof of insurance documents requested by clients.
• Any additional duties assigned by management.

Skills

Customer service

Communication

Time management

Attention to detail

Problem-solving

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Indiana Farm Bureau Insurance in North Vernon, IN is seeking a customer service-focused associate to handle incoming calls, walk-in clients, payments, and policy changes. You will support claims paperwork and provide required proof of insurance documents.

Strong communication, time management, and detail orientation are essential in a fast-paced office environment. The role offers a Monday–Friday schedule and opportunities for a year-end bonus based on performance; licensing to a Property &