Insurance Customer Support - Entry Level, Training Provided

The Juris Agency; Stillwater (MN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Hands on Training

Mon-Fri Schedule

Job summary

The Juris Agency in Stillwater, Minnesota is seeking a full-time Customer Service Representative to handle client inquiries and assist prospects by phone. No prior experience is required as comprehensive training will be provided. The role emphasizes professional communication and teamwork to maintain high service standards.

Benefits include PTO, a flexible schedule, career growth opportunities, hands-on training, and a Monday–Friday workweek.

Qualifications

• High school diploma or GED required.
• Experience in customer-facing roles preferred.
• Insurance experience is a plus.

Responsibilities

• Answer and route calls to provide information on policy status or other inquiries.
• Make outbound calls to obtain or share information.
• Document calls in the online system for audit trails.
• Transfer or refer calls to appropriate departments as needed.
• Process customer requests following internal procedures.
• Prepare customer correspondence using approved letters.
• Handle updates such as Bank Changes, NR cancellations, address changes, and ID cards.
• Collaborate with supervisor and team to ensure accurate responses.

Skills

Customer service

Multi-tasking

Communication

Team collaboration

Professionalism

Education

High school diploma/GED

Job description

The Juris Agency in Stillwater, Minnesota is seeking a full-time Customer Service Representative to handle client inquiries and assist prospects by phone. No prior experience is required as comprehensive training will be provided. The role emphasizes professional communication and teamwork to maintain high service standards.

Benefits include PTO, a flexible schedule, career growth opportunities, hands-on training, and a Monday–Friday workweek.