Insurance Customer Success Specialist

StaffMyAgency; Wailuku (HI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Salary plus Bonuses

Paid Time Off (vacation and personal/s

Job summary

State Farm Agent Team in Hawaii is seeking a motivated Customer Service Representative to join our office. We will train the right person with the right skill set, even if you have no prior insurance experience.

You will build relationships, respond to inquiries about coverage, billing, and claims, and support sales and service goals in a fast-paced, growth-oriented environment. Competitive compensation with bonuses and PTO is offered.

Qualifications

• Excellent interpersonal skills.
• Excellent communication skills - written, verbal and listening.
• People-oriented.
• Organizational skills.
• Self-motivated.
• Detail oriented.
• Proactive in problem solving.
• Dedicated to customer service.
• Able to learn computer functions.
• Pride in getting work done accurately and timely.
• Ability to work in a team environment.
• Ability to multi-task.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each day.

Job description

State Farm Agent Team in Hawaii is seeking a motivated Customer Service Representative to join our office. We will train the right person with the right skill set, even if you have no prior insurance experience.

You will build relationships, respond to inquiries about coverage, billing, and claims, and support sales and service goals in a fast-paced, growth-oriented environment. Competitive compensation with bonuses and PTO is offered.