Insurance Customer Care & Growth Lead

Nahoku Ahlo - State Farm Agency; Wahiawa (HI); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid time off

Job summary

Nahoku Ahlo - State Farm Agency in Hawaii seeks a Customer Care Manager to blend insurance sales with customer service. You will cultivate client relationships, assess insurance needs, and present coverage options to drive informed decisions.

Role combines a guaranteed base with performance-based commissions and bonuses, plus benefits such as health and retirement plans. Ideal for you if you are customer-focused, goal-driven, and ready to learn.

Qualifications

• Customer-focused and comfortable talking with people.
• Motivated by achieving goals and earning performance-based income.
• Confident communicating by phone, email, and in person.
• Organized and detail-oriented.
• Self-motivated and dependable.
• Comfortable learning new computer systems and technology.
• Able to manage multiple priorities in a busy office environment.
• Proactive when solving problems.
• Committed to providing accurate, timely service.
• Comfortable working independently while also contributing to a team.

Responsibilities

• Build and maintain strong relationships with customers.
• Follow up with current and prospective clients to identify insurance needs.
• Assist customers with questions about coverage, eligibility, billing, policy changes, transfers, and claims.
• Conduct needs-based conversations and explain insurance products in an easy-to-understand way.
• Prepare insurance quotes and present coverage options.
• Identify sales opportunities with both new and existing customers.
• Follow up on leads and develop new business opportunities.
• Provide responsive, professional service throughout the customer relationship.
• Build referral and networking relationships within the community.
• Stay current on insurance products, licensing requirements, and industry updates.
• Work collaboratively with the agency team to achieve individual and office goals.

Skills

Customer focus

Sales experience

Communication

Organization

Problem solving

Multi-tasking

Tech-savvy

Tools

CRM systems

Job description

Nahoku Ahlo - State Farm Agency in Hawaii seeks a Customer Care Manager to blend insurance sales with customer service. You will cultivate client relationships, assess insurance needs, and present coverage options to drive informed decisions.

Role combines a guaranteed base with performance-based commissions and bonuses, plus benefits such as health and retirement plans. Ideal for you if you are customer-focused, goal-driven, and ready to learn.