Insurance Customer Success Rep – Growth & Bonuses

State Farm; Muskegon (MI); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Health insurance

Signing bonus

Job summary

State Farm agent in Muskegon, MI is hiring a Customer Service Representative to deliver outstanding service and build lasting client relationships. You will respond to inquiries about insurance options, handle policy changes, billing, and claims, and assist with managing the agency's website and social content.

Qualifications include excellent communication, teamwork, and a Property and Casualty license (or willingness to obtain) plus Life and Health license (or willingness).

Qualifications

• Excellent communication skills—written, verbal, and listening.
• Must be self-motivated, detail-oriented, and dedicated to customer service.
• Ability to work effectively in a team environment.
• Licenses: Property & Casualty and Life & Health (or willingness to obtain).

Responsibilities

• Build and maintain strong customer relationships, following up as needed.
• Deliver prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing.
• Use a customer-focused, needs-based review to educate clients about insurance options.
• Assist the agent in managing the office website and social media content.

Skills

Excellent communication

Self-motivated

Detail‑oriented

Team player

Interpersonal skills

Education

Property and Casualty license

Life and Health license

Job description

State Farm agent in Muskegon, MI is hiring a Customer Service Representative to deliver outstanding service and build lasting client relationships. You will respond to inquiries about insurance options, handle policy changes, billing, and claims, and assist with managing the agency's website and social content.

Qualifications include excellent communication, teamwork, and a Property and Casualty license (or willingness to obtain) plus Life and Health license (or willingness).