Insurance Account Specialist | Customer Growth & Service

State Farm; Grand Rapids (MI); Hybrid; USD 40,000 - 75,000; Full time

Job summary

State Farm Agent Team Member in Grand Rapids, MI seeks an Account Representative to support daily operations and customer success. You will grow the agency through meaningful client relations and act as a liaison between customer needs and agency departments.

Responsibilities include developing leads, scheduling appointments, and promoting relevant insurance and financial products. Strong communication and customer-service skills are essential; P&C license is required.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer service

Communication skills

Job description

State Farm Agent Team Member in Grand Rapids, MI seeks an Account Representative to support daily operations and customer success. You will grow the agency through meaningful client relations and act as a liaison between customer needs and agency departments.

Responsibilities include developing leads, scheduling appointments, and promoting relevant insurance and financial products. Strong communication and customer-service skills are essential; P&C license is required.