Customer Relations Representative - State Farm Agent Team Member Muskegon - MI

State Farm; Muskegon (MI); On-site; USD 30,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Commission & bonuses

Paid time off

Growth opportunities

Job summary

State Farm Agent Team in Muskegon, MI is seeking a Customer Relations Representative to join a full-time office. You will build relationships, respond to inquiries about coverage, eligibility, and billing, and guide clients with a needs-based approach to insurance products.

You will generate leads, schedule meetings, and support the agent with website and social media content while delivering prompt, accurate, and friendly service. Compensation includes commission and growth opportunities.

Qualifications

• Excellent communication skills—written, verbal, and listening.
• Self-motivated and detail-oriented.
• Dedicated to delivering outstanding customer service.
• Ability to work effectively in a team environment.
• Strong interpersonal skills to connect with customers.

Responsibilities

• Build and maintain customer relationships, providing timely follow-up as needed.
• Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing.
• Use a customer-focused, needs-based approach to educate clients on insurance products.
• Generate leads, schedule appointments, identify customer needs, and recommend appropriate products and services.
• Assist the agent in managing the website and social media content.

Skills

Excellent communication

Self-motivated

Detail-oriented

Team player

Interpersonal skills

Education

Property and Casualty license (or willingness and ability to obtain)

Life and Health license (or willingness and ability to obtain)

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Muskegon - MI

A successful State Farm Agent is seeking a qualified professional to join their winning team as a Customer Relations Representative. We’re looking for an energetic individual passionate about driving business growth through meaningful, value-based conversations and delivering exceptional customer experiences. If you are a motivated self-starter who thrives in a fast-paced environment, this opportunity offers a rewarding career with excellent income and growth potential.

Key Responsibilities

• Build and maintain customer relationships, providing timely follow-up as needed.
• Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing.
• Use a customer-focused, needs-based approach to educate clients on insurance products.
• Generate leads, schedule appointments, identify customer needs, and recommend appropriate products and services.
• Assist the agent in managing the website and social media content.

Benefits of Joining Our Team

• Competitive salary plus commission and bonuses
• Paid time off, including vacation and personal/sick days
• Valuable professional experience
• Opportunities for growth and advancement within the agency

Qualifications

• Excellent communication skills—written, verbal, and listening
• Self-motivated and detail-oriented
• Dedicated to delivering outstanding customer service
• Ability to work effectively in a team environment
• Strong interpersonal skills to connect with customers
• Property and Casualty license (or willingness and ability to obtain)
• Life and Health license (or willingness and ability to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $30,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.