Insurance Customer Service Specialist — Mon-Fri PTO

Allstate---Kent-D-Banning-Agency; Owensboro (KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Mon-Fri Schedule

Flexible Schedule

Paid Time Off (PTO)

Hands on Training

Evenings Off

Career Growth Opportunities

Job summary

Allstate - Kent D Banning Agency in Owensboro, KY is seeking a Customer Service Representative to be the friendly face for policyholders, handling inquiries, updates, and payments with care.

You will collaborate with underwriters and claims staff, maintain accurate records, and uphold a welcoming office environment. Ideal candidates show clear communication, organization, and a commitment to helping clients navigate routine and challenging times.

Qualifications

• Clear and effective verbal communication for daily client interaction.
• Strong organizational habits and attention to detail.
• Ability to manage multiple requests while remaining calm and approachable.

Responsibilities

• Serve as the friendly, go-to person for policyholders with questions or account assistance.
• Process policy updates, payments, and document requests with accuracy and care.
• Communicate with underwriters and claims adjusters to resolve client issues effectively.
• Maintain an orderly and welcoming office environment for walk-in visitors.
• Assist with routine agency administration to ensure smooth daily operations.
• Document client interactions and changes in our systems to keep records precise.

Skills

Verbal communication

Office management

Organization

Attention to detail

Multi-tasking

Tools

MS Office Suite

Job description

Allstate - Kent D Banning Agency in Owensboro, KY is seeking a Customer Service Representative to be the friendly face for policyholders, handling inquiries, updates, and payments with care.

You will collaborate with underwriters and claims staff, maintain accurate records, and uphold a welcoming office environment. Ideal candidates show clear communication, organization, and a commitment to helping clients navigate routine and challenging times.