Customer Relations Rep - Commission & Growth

State Farm; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commission

Growth opportunities

PTO

Career-building experience

License renewal compensation

Hiring bonus

Job summary

State Farm Agent Team Member in Portland, OR, seeks a Customer Relations Representative to deliver exceptional client experiences. You will handle inquiries about insurance options, guide customers with a needs-based approach, and coordinate with the agency team to support growth. Occasional Saturdays are required.

Before start, insurance licenses must be obtained. The role emphasizes customer service, proactive problem-solving, and strong communication across channels.

Qualifications

• Insurance licenses required by first day of employment.
• Dedicated to customer service.
• Able to relate to customers and anticipate needs.
• Excellent communication to assist customers and coordinate with team.

Responsibilities

• Provide prompt, accurate, and friendly customer service across inquiries about insurance availability, eligibility, coverages, policy changes, transfers, and billing.
• Educate customers about insurance options using a needs-based approach.
• Communicate effectively to meet customer needs and support business growth.
• Occasional Saturday half-day work expectation.

Skills

Customer service

Communication

Problem-solving

Phone and text communication

Job description

State Farm Agent Team Member in Portland, OR, seeks a Customer Relations Representative to deliver exceptional client experiences. You will handle inquiries about insurance options, guide customers with a needs-based approach, and coordinate with the agency team to support growth. Occasional Saturdays are required.

Before start, insurance licenses must be obtained. The role emphasizes customer service, proactive problem-solving, and strong communication across channels.