Customer Service & Insurance Claims Specialist

Audwin Rowe; Broadview (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Billing questions research

Job summary

Audwin Rowe - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for insurance clients. You will respond to inquiries, explain policy options, and coordinate with the team to meet client needs.

In this role you will handle policy changes, process claims, and maintain accurate customer records while aiming to grow with the agency through demonstrated initiative and empathy.

Qualifications

• Clear communication with customers and team members.
• Ability to multitask and manage multiple inquiries.
• Attention to detail in recording customer interactions.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Detail orientation

Job description

Benefits:

• Research billing questions.
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Audwin Rowe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.