Customer Service Representative - State Farm Agent Team Member

Mtwashingtoninsurance; Louisville (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Job summary

Hannah Hoskins State Farm is seeking a Customer Service Representative to support daily operations, build meaningful customer relationships, and act as a liaison between customers and agency departments. You will proactively market relevant products and services to grow the agency.

We value teamwork in a family-oriented environment, with flexible scheduling and opportunities for advancement. Prior experience in insurance is preferred, and bilingual Spanish is a plus.

Qualifications

• Experience in insurance or related field preferred.
• Excellent customer service and communication skills.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.
• Identify gaps in coverage and present options to fill those gaps.

Skills

Customer service

Communication

Bilingual Spanish

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Flexible schedule

ABOUT OUR AGENCY:

We’ve been proudly serving the community for 10 years and currently have a team of 7 among two locations - Mt. Washington and Louisville. I began my career with State Farm as a team member and spent six years in that role before opening my own agency. I’m a graduate of University of Kentucky, married, and a proud parent to a three-year-old son.

Our agency is family-oriented and close-knit — many of our team members have been with us for years. We value teamwork, celebrate milestones and foster an environment where people support one another.

We offer perks like half-day Fridays once a month for full-time employees and a casual, flexible work environment. We set high goals, work hard, and make sure to have fun along the way. I’m happy to train individuals new to the industry as long as they bring a strong work ethic and a positive attitude.

If you’re looking for a team that values connection, growth, and long-term success, this could be the right place for you.

ROLE DESCRIPTION:

As a Customer Service Rep for Hannah Hoskins State Farm, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.
• Identifying gaps in coverage and presenting options to fill those gaps.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.