Insurance Customer Service Specialist - Flexible Schedule

Norris Insurance Group Llc; Troy (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Flexible schedule

Job summary

Norris Insurance Group, an Allstate Agency in Troy, Alabama, is seeking a Customer Service Representative to build relationships with clients and handle inquiries about coverages, policies, and payments. This in-person role offers training, teamwork, and opportunities to advance in a growing agency.

Ideal candidates have 1–2 years in customer service, strong communication skills, and comfort with Microsoft Office.

Qualifications

• 1-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• P&C insurance license is preferred.

Responsibilities

• Establish customer relationships and follow up as needed.
• Answer phones and make outbound calls.
• Provide prompt, accurate, and friendly service including inquiries about insurance, policy changes, transfers, claims, and billing.

Skills

Customer service

Communication

Tools

Microsoft Office

Excel

Word

Job description

Norris Insurance Group, an Allstate Agency in Troy, Alabama, is seeking a Customer Service Representative to build relationships with clients and handle inquiries about coverages, policies, and payments. This in-person role offers training, teamwork, and opportunities to advance in a growing agency.

Ideal candidates have 1–2 years in customer service, strong communication skills, and comfort with Microsoft Office.