Insurance Customer Service Specialist

Bruce Karolyi State Farm Agency; Oroville (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

Life Insurance

Mon-Fri Schedule

Retirement Plan

Professional Work Environment

Hands on Training

Career Growth Opportunities

Flexible Schedule

Parental Leave

Matching Retirement Contributions

Agent Aspirant Program Opportunity

Excellent local and corporate Training

Job summary

Bruce Karolyi State Farm Agency in Oroville, CA seeks a Customer Service Specialist - Insurance to assist clients with inquiries, coverage selection, and policy administration. You will work closely with the team to deliver tailored insurance solutions and ensure accurate records while upholding high service standards.

The role emphasizes strong communication, attention to detail, and a customer-centric approach in a busy, collaborative environment.

Qualifications

• Experience in customer service, preferably in insurance.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work in a busy environment and adapt to changes.
• Customer-centric mindset and helping others.
• Familiarity with CRM software and comfortable with technology.
• Property & Casualty & Life license preferred.

Responsibilities

• Provide exceptional customer service to clients, addressing inquiries and concerns regarding insurance policies and claims.
• Assist clients in selecting the right insurance coverage based on their needs and guide them through the application process.
• Process policy changes, endorsements, and cancellations accurately and efficiently.
• Collaborate with the agency team to provide comprehensive insurance solutions.
• Maintain accurate client records and follow up on outstanding tasks or documentation.
• Stay up-to-date with industry regulations and product knowledge to provide accurate information.

Skills

Customer service

Communication skills

CRM software

Insurance knowledge

Attention to detail

Problem solving

Teamwork

Technology comfort

Education

Property & Casualty & Life license preferred

Tools

CRM software

Job description

Job Description

Join Bruce Karolyi State Farm Agency, long established insurance agency located in Oroville. As a Customer Service Specialist - Insurance, you will play a vital role in ensuring our clients receive exceptional service and support. We believe in building meaningful relationships with our customers and providing them with the peace of mind that comes from being insured by State Farm.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing guidance on insurance policies. You will have the opportunity to showcase your exceptional communication skills and customer-oriented approach to assist clients in finding the best insurance solutions to meet their needs.

We value teamwork and collaboration, and our team is dedicated to creating a positive and inviting work environment. If you are a motivated and customer-focused individual who thrives in a busy setting, we invite you to join our team at Bruce Karolyi State Farm Agency.

Benefits

• Paid Time Off (PTO)
• Life Insurance
• Mon-Fri Schedule
• Retirement Plan
• Professional Work Environment
• Hands on Training
• Career Growth Opportunities
• Flexible Schedule
• Parental Leave
• Matching Retirement Contributions
• Agent Aspirant Program Opportunity
• Excellent local and corporate Trainging

Responsibilities

• Provide exceptional customer service to clients, addressing their inquiries and concerns regarding insurance policies and claims.
• Assist clients in selecting the right insurance coverage based on their needs and provide guidance throughout the application process.
• Process policy changes, endorsements, and cancellations accurately and efficiently.
• Collaborate with the agency team to provide comprehensive insurance solutions to clients.
• Maintain accurate client records and follow up on outstanding tasks or documentation.
• Stay up-to-date with industry regulations and product knowledge to provide accurate and relevant information to clients.

Requirements

• Previous experience in customer service, preferably within the insurance industry
• Excellent communication skills, both verbal and written
• Strong attention to detail and problem-solving abilities
• Ability to work in a busy environment and adapt to changes
• Customer-centric mindset and passion for helping others
• Familiarity with CRM software and comfortable with technology
• Property & Casualty & / or Life license preferred

For more information go to: www.Teamkarolyi.com