Insurance Customer Service & Sales Representative

Jared Bouchey-Farmers Insurance Agency; Olympia (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

The Juris Agency in Olympia, WA is seeking a Customer Service & Sales Representative to assist clients with their insurance needs, deliver outstanding service, and identify opportunities to offer additional protection through our products. The role welcomes motivated individuals with strong communication skills and a desire to learn, with training provided.

You will build lasting client relationships, conduct policy reviews, cross-sell appropriately, and guide customers through billing, coverage

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to build rapport and establish trust with customers.
• Strong organizational and multitasking abilities.
• Detail-oriented with strong follow-through.
• Comfortable learning new systems and technology.
• Positive attitude and willingness to learn.
• Previous insurance experience is a plus.

Responsibilities

• Deliver outstanding customer service to current and prospective clients.
• Answer questions regarding policies, billing, claims, coverage, and account changes.
• Assist customers in identifying insurance products that best meet their needs.
• Build and maintain strong customer relationships.
• Review policies and identify opportunities for additional coverage.
• Cross-sell and recommend additional products when appropriate.
• Conduct annual policy reviews and coverage consultations.
• Support customers through the claims process.
• Document customer interactions accurately and thoroughly.
• Follow agency procedures, carrier guidelines, and compliance requirements.
• Work collaboratively with team members to achieve agency goals.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Rapport building

Organizational skills

Multitasking

Detail oriented

Technology aptitude

Learning mindset

Positive attitude

Education

High school diploma

Licenses (Washington P&C, Life & Health)

Job description

Job Description

Build a Career Helping People Protect What Matters Most

Are you passionate about helping others, solving problems, and building relationships? Whether you are an experienced insurance professional or someone looking to start a rewarding new career, we want to hear from you.

We are seeking a Customer Service & Sales Representative to join our growing agency team. In this role, you will assist customers with their insurance needs, provide exceptional service, and identify opportunities to offer additional protection through our products and services.

Insurance experience is a plus, but it is not required. We are willing to train motivated individuals who have strong communication skills, a positive attitude, and a desire to learn.

Why Join Our Team?

Competitive compensation.

Bonus opportunities.

Paid training and professional development.

Licensing support for qualified candidates.

Career advancement opportunities.

Collaborative and supportive team culture.

Stable and growing industry.

What Success Looks Like

Providing exceptional customer experiences.

Building lasting relationships with clients.

Meeting service, retention, and growth goals.

Maintaining accurate account documentation.

Demonstrating professionalism, initiative, and accountability.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Deliver outstanding customer service to current and prospective clients.
• Answer questions regarding policies, billing, claims, coverage, and account changes.
• Assist customers in identifying insurance products that best meet their needs.
• Build and maintain strong customer relationships.
• Review policies and identify opportunities for additional coverage.
• Cross-sell and recommend additional products when appropriate.
• Conduct annual policy reviews and coverage consultations.
• Support customers through the claims process.
• Document customer interactions accurately and thoroughly.
• Follow agency procedures, carrier guidelines, and compliance requirements.
• Work collaboratively with team members to achieve agency goals.
• Perform other duties as assigned.

Requirements

Required Qualifications:

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to build rapport and establish trust with customers.
• Strong organizational and multitasking abilities.
• Detail-oriented with strong follow-through.
• Comfortable learning new systems and technology.
• Positive attitude and willingness to learn.

Preferred Qualifications:

• Previous insurance experience.
• Active Washington Property & Casualty License.
• Active Washington Life & Health License.
• Previous experience in customer service, sales, retail, banking, hospitality, call center, or account management roles.