Insurance Client Support Specialist | Mon-Fri, PTO & Growth

Bruce Karolyi State Farm Agency; Oroville (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

Life Insurance

Mon-Fri Schedule

Retirement Plan

Professional Work Environment

Hands on Training

Career Growth Opportunities

Flexible Schedule

Parental Leave

Matching Retirement Contributions

Agent Aspirant Program Opportunity

Excellent local and corporate Training

Job summary

Bruce Karolyi State Farm Agency in Oroville, CA seeks a Customer Service Specialist - Insurance to assist clients with inquiries, coverage selection, and policy administration. You will work closely with the team to deliver tailored insurance solutions and ensure accurate records while upholding high service standards.

The role emphasizes strong communication, attention to detail, and a customer-centric approach in a busy, collaborative environment.

Qualifications

• Experience in customer service, preferably in insurance.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work in a busy environment and adapt to changes.
• Customer-centric mindset and helping others.
• Familiarity with CRM software and comfortable with technology.
• Property & Casualty & Life license preferred.

Responsibilities

• Provide exceptional customer service to clients, addressing inquiries and concerns regarding insurance policies and claims.
• Assist clients in selecting the right insurance coverage based on their needs and guide them through the application process.
• Process policy changes, endorsements, and cancellations accurately and efficiently.
• Collaborate with the agency team to provide comprehensive insurance solutions.
• Maintain accurate client records and follow up on outstanding tasks or documentation.
• Stay up-to-date with industry regulations and product knowledge to provide accurate information.

Skills

Customer service

Communication skills

CRM software

Insurance knowledge

Attention to detail

Problem solving

Teamwork

Technology comfort

Education

Property & Casualty & Life license preferred

Tools

CRM software

Job description

Bruce Karolyi State Farm Agency in Oroville, CA seeks a Customer Service Specialist - Insurance to assist clients with inquiries, coverage selection, and policy administration. You will work closely with the team to deliver tailored insurance solutions and ensure accurate records while upholding high service standards.

The role emphasizes strong communication, attention to detail, and a customer-centric approach in a busy, collaborative environment.