Insurance Customer Service Specialist

Allstate Insurance Agency - Terrie Greene; Mesa (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus

Performance-based bonus

Salary

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Profit sharing

Training & development

Tuition assistance

Job summary

Allstate Insurance Agency - Terrie Greene in Mesa, AZ is seeking a friendly Customer Service Representative to join our team. You will be the first point of contact for clients, answering inquiries, assisting with policy questions, and processing changes and new onboarding.

You’ll build relationships and support agents to ensure customer satisfaction in a busy office. We value communication, attention to detail, and bilingual capabilities; a license in Arizona or willingness to obtain is

Qualifications

• Strong communication and interpersonal skills with a customer-first attitude.
• Proficiency in Microsoft Office and ability to learn agency management software.
• Detail-oriented, organized, and able to multitask in a busy office environment.

Responsibilities

• Serve as the first point of contact for clients, handling inbound calls, emails, and walk-in inquiries
• Assist customers with policy questions, billing issues, and coverage updates
• Process policy changes, renewals, and new customer onboarding
• Identify customer needs and recommend appropriate Allstate insurance products and services
• Maintain accurate client records and document interactions in the agency management system
• Follow up with clients to ensure satisfaction and retention
• Support agents with administrative tasks and daily office operations

Skills

Communication skills

Customer-focused

Bilingual English/Spanish

MS Office

Agency software

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Agency management software

Job description

Allstate Insurance Agency - Terrie Greene in Mesa, AZ is seeking a friendly Customer Service Representative to join our team. You will be the first point of contact for clients, answering inquiries, assisting with policy questions, and processing changes and new onboarding.

You’ll build relationships and support agents to ensure customer satisfaction in a busy office. We value communication, attention to detail, and bilingual capabilities; a license in Arizona or willingness to obtain is