Insurance Customer Service & Sales Representative

Farmers Insurance - Carrie Joos; Pekin (IL); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Retirement Plan

Hands-on Training

Job summary

Farmers Insurance - Carrie Joos Agency in Pekin, IL seeks a detail-oriented Insurance Customer Service & Sales Representative to support clients and producers. Base pay is $45,600 annually, with commissions and bonuses, and a 40-hour work week with evenings and weekends off.

Responsibilities include handling quotes, applications, endorsements, policy maintenance, and cross-selling opportunities. Benefits include PTO, health insurance, retirement plan, and mentorship.

Qualifications

• High school diploma or equivalent required.
• Property & Casualty license (or ability to obtain) preferred.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and time management abilities desired.
• Dependable, ethical, and self-motivated.

Responsibilities

• Support producers by providing prompt, accurate, and courteous client service.
• Prepare and process quotes, applications, endorsements, and certificates of insurance.
• Review, update, and maintain policy records for accuracy and compliance.
• Handle phone inquiries, emails, and in-person client interactions with professionalism.
• Manage client files, billing, and account documentation efficiently.
• Cross-sell opportunities to current clients.

Skills

Strong communication

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

For more than 24 years, Farmers Insurance - Carrie Joos Agency has been a proud partner of Farmers Insurance, consistently ranked among the top 1% of agencies nationwide. Our success is built on teamwork, service, and a commitment to excellence. We’ve earned Farmers highest honors, including Presidents Council, Toppers Club, MDRT, and Championship recognition. Our culture is supportive and growth-oriented, where learning is a continuous process, and every team member contributes to our shared success.

We’re seeking a detail-oriented and customer-focused Insurance Customer Service & Sales Representative to join our award-winning team. In this role, you’ll provide outstanding support to our clients and producers, ensuring every customer interaction reflects our commitment to service and excellence. You will get to learn how to cross-sell to our current clients to earn commission. You’ll thrive in a fast-paced, team-oriented environment where learning, collaboration, and growth are encouraged.

• Base pay $45,600 per year plus commission and bonuses!
• Paid time off and health insurance
• Retirement plan and career growth opportunities
• Hands-on training and ongoing mentorship
• Monday-Friday schedule with evenings and weekends off

Salary Range: $45,600.00 - $55,000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands-on Training

Retirement Plan

Requirements

• Over 18 years of age with a high school diploma or equivalent
• Property & Casualty license (or ability to obtain)
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Dependable, ethical, and self-motivated
• Skilled with Microsoft Office and comfortable navigating multiple systems

Responsibilities

• Support producers by providing prompt, accurate, and courteous client service
• Prepare and process quotes, applications, endorsements, and certificates of insurance
• Review, update, and maintain policy records to ensure accuracy and compliance
• Handle phone inquiries, emails, and in-person client interactions with professionalism and care
• Manage client files, billing, payments, and account documentation efficiently
• Cross-sell opportunities to current clients

Remote Type: No

Job Type: Full-Time

Job Category: Customer Service Representative

Location: 1300 S 14th St, Pekin, IL, 61554, US

About Us

As your local Farmers agent in Pekin and Bloomington, IL, I help customers like you identify the insurance coverage that best fits your needs. This process is straightforward and personalized to help make you smarter about insurance. I have the knowledge and experience to help you better understand your coverage options- whether it's auto, home, renters, business insurance, and more. We only hire the best and most dedicated employees to our team. I have over 24 years of experience as a Farmers Insurance agent. Join us in creating a secure future while working in an inclusive and supportive environment where your contributions matter.