Insurance Customer Service & Sales Specialist

The Juris Agency; Pekin (IL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

PTO

Health insurance

Hands-on training

Career growth opportunities

Retirement plan

Job summary

Farmers Insurance - Carrie Joos Agency in Pekin, IL is seeking a detail-oriented Insurance Customer Service Sales Representative to provide exceptional client support and cross-sell to current clients. The role offers base pay plus commissions, paid time off, retirement plan, and ongoing mentorship in a fast-paced, team-oriented environment.

Ideal candidates are organized, reliable, and capable of effective communication with clients and producers.

Qualifications

• Requires over 18 years of age with a high school diploma or equivalent.
• Excellent communication and interpersonal skills are essential.
• Proficiency in Microsoft Office and ability to navigate multiple systems.

Responsibilities

• Support producers by providing prompt, accurate, and courteous client service.
• Prepare and process quotes, applications, endorsements, and certificates of insurance.
• Review, update, and maintain policy records to ensure accuracy and compliance.
• Handle phone inquiries, emails, and in-person client interactions with professionalism and care.
• Manage client files, billing, payments, and account documentation efficiently.
• Cross-sell opportunities to current clients.

Skills

Strong communication

Interpersonal skills

Organization

Time management

Microsoft Office

Education

High school diploma

Tools

Multiple systems

Job description

Farmers Insurance - Carrie Joos Agency in Pekin, IL is seeking a detail-oriented Insurance Customer Service Sales Representative to provide exceptional client support and cross-sell to current clients. The role offers base pay plus commissions, paid time off, retirement plan, and ongoing mentorship in a fast-paced, team-oriented environment.

Ideal candidates are organized, reliable, and capable of effective communication with clients and producers.