Insurance Customer Service & Sales Representative

Jason Sengpiehl Allstate Insurance Agency; Leesburg (VA); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Work from Home

Life Insurance

Career Growth Opportunities

Retirement Plan

Hands on Training

Mon-Fri Schedule

Dental Insurance

Job summary

Sengpiehl Insurance Group is hiring an Insurance Customer Service & Sales Representative to support our existing policyholders. You will take excellent care of current clients, resolve insurance needs, and build long-term relationships while identifying opportunities for additional coverage.

This role emphasizes service with no traditional cold-calling and offers hourly base pay plus commission. A minimum monthly target and professional licensing support are included.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving ability and attention to detail.
• Patience, professionalism, and a genuine desire to help people.
• Confidence making appropriate coverage recommendations.
• Dependability, accountability, and consistent follow-through.
• Ability to learn insurance systems, processes, and products.

Responsibilities

• Assist existing customers with policy questions, changes, and service requests.
• Resolve customer concerns promptly and professionally.
• Explain coverage, billing, and policy information clearly.
• Follow through on customer requests and maintain accurate records.
• Help retain customers by providing responsive, knowledgeable service.
• Review existing customer needs and identify appropriate additional coverage.
• Meet a minimum sales expectation of 12 qualifying items per month.

Skills

Customer service

Communication

Problem solving

Attention to detail

Sales ability

Relationship building

Time management

Education

Property & Casualty license

Tools

Insurance software

Job description

Job Description

Build Relationships. Solve Problems. Help Customers Stay Protected.

Sengpiehl Insurance Group is hiring an Insurance Customer Service & Sales Representative to support our existing policyholders.

Your primary responsibility is to take excellent care of current clients, help resolve their insurance needs, and build long-term relationships. You'll also identify opportunities to recommend additional coverage when appropriate.

This is not a traditional cold-calling sales position.

Compensation

$18-$25 hourly base pay.

$50 commission per qualifying item, beginning with the first item sold.

Minimum expectation of 12 qualifying items monthly.

At that production level, annualized gross compensation is approximately $44,640-$59,200, assuming 40 paid hours per week and consistent production.

We offer hands-on training, coaching, and career development opportunities.

Benefits

• Paid Time Off (PTO)
• Work from Home
• Life Insurance
• Career Growth Opportunities
• Retirement Plan
• Hands on Training
• Mon-Fri Schedule
• Dental Insurance

Responsibilities

What You'll Do

Assist existing customers with policy questions, changes, and service requests.

Resolve customer concerns promptly and professionally.

Explain coverage, billing, and policy information clearly.

Follow through on customer requests and maintain accurate records.

Help retain customers by providing responsive, knowledgeable service.

Review existing customer needs and identify appropriate additional coverage.

Meet a minimum sales expectation of 12 qualifying items per month.

Requirements

What We're Looking For

Excellent customer service and communication skills.

Strong problem-solving ability and attention to detail.

Patience, professionalism, and a genuine desire to help people.

Confidence making appropriate coverage recommendations.

Dependability, accountability, and consistent follow-through.

Ability to learn insurance systems, processes, and products.

Insurance experience and Property & Casualty licensing preferred; compensation reflects qualifications.