Insurance Customer Service Representative

Placements24; United States; Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Benefits package

Career development

Friendly team

Job summary

Placements24 is seeking a friendly Insurance Customer Service Representative for a hybrid role based in East London. You will be the first point of contact for policyholders, answering inquiries and resolving policy-related issues to ensure a positive customer experience.

The role blends in-office collaboration with remote work and offers opportunities for training and career advancement within a supportive team in East London.

Qualifications

• High school diploma or equivalent; further education or certification is a plus.
• Previous experience in customer service, preferably within the insurance industry.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in computer systems and relevant software.
• Ability to manage multiple tasks and work efficiently in a hybrid environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide information about insurance policies, coverage, billing, and claims.
• Assist policyholders with processing changes, endorsements, and cancellations.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors.

Skills

Customer service

Communication skills

Active listening

Problem solving

Multitasking

Computer proficiency

Insurance knowledge

Education

High School Diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a friendly and helpful Insurance Customer Service Representative to join their hybrid team based in East London . This role is vital for providing exceptional support to policyholders, addressing inquiries, and resolving issues related to their insurance policies. You will act as the first point of contact, ensuring a positive customer experience. This hybrid position offers a blend of in-office collaboration and remote work flexibility, allowing you to contribute effectively within the East London community while enjoying a balanced work life.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.


• Provide information about insurance policies, coverage, billing, and claims.


• Assist policyholders with processing changes, endorsements, and cancellations.


• Troubleshoot and resolve customer issues efficiently and effectively.


• Document all customer interactions and resolutions accurately in the CRM system.


• Escalate complex issues to appropriate departments or supervisors.

Requirements

• High school diploma or equivalent; further education or certification is a plus.


• Previous experience in customer service, preferably within the insurance industry.


• Excellent communication and active listening skills.


• Strong problem-solving abilities and a customer-centric approach.


• Proficiency in computer systems and relevant software.


• Ability to manage multiple tasks and work efficiently in a hybrid environment.

Benefits

• Competitive salary and potential for performance bonuses.


• Hybrid work model offering a mix of office and remote work.


• Comprehensive medical and dental benefits package.


• Opportunities for training and career advancement in customer support.


• A friendly and supportive team atmosphere in East London.