Insurance Customer Service Representative

Freddie Mac; United States; Remote; Full time

Job summary

A leading company in the customer experience industry is looking for a Remote Insurance Customer Service Agent in New Mexico. As a vital member of their team, you'll provide support for one of the largest insurance providers in the U.S. with a focus on delivering exceptional customer service in a remote work environment. With competitive compensation, comprehensive benefits, flexible work hours, and a focus on career growth, this role is perfect for those passionate about assisting others.

Benefits

401(k) matching

Health, dental, and vision insurance

Disability insurance

Paid time off

Opportunities for bonuses

Career growth opportunities

Qualifications

• Relevant work experience of 6 months required.
• Must be at least 18 years old.
• Open availability during operating hours is a must.

Responsibilities

• Support one of the largest insurance providers in an inbound call center environment.
• Provide exceptional service with no cold calling involved.

Skills

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

System Navigation

Education

High school diploma or GED equivalent

Job description

Remote Insurance Customer Service Agent

Join our dynamic team at Foundever in New Mexico, where every interaction is an opportunity to make a difference!

Location: New Mexico (Remote)

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.

Job Overview

As a Customer Service Representative at Foundever, you'll support one of the largest insurance providers in the U.S. - no cold calling required! This is an inbound call center environment in the comfort of your own home! We offer paid training that will help prepare you for the launch of this new career.

Please note: A distraction-free and quiet workspace is essential during training and work hours.

Why You Should Join Us

• Competitive Compensation: $16/H, paid training $15/H

• Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.

• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.

What We're Looking For

• Must reside in New Mexico.

• Must be at least 18 years old.

• High school diploma or GED equivalent required.

• 6 months of relevant work experience.

• Open availability during operating hours a must!

• Professional customer service aptitude is essential.

If you reside withing 75 miles of our on-site locations, you will be offered an onsite role.

Key Skills

• Customer Service Aptitude: Strong skills in delivering exceptional service.

• Reliability: Consistent dependability and responsibility.

• Critical Thinking: Ability to assess situations and develop empathetic solutions.

• Service-Oriented: A personal drive to serve others with compassion.

• Organizational Skills: Strong organizational abilities are crucial for success in this role.

• System Navigation: Ability to navigate system tools to search for answers & information.

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment.

• Internet Requirements: A hardwired high-speed internet connection. No wireless/ 5G internet packages can be used.

• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Cannot be a primary care provider during hours of operation.

• Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets) for the first few days of training before we ship the equipment. Cell phones are not permitted during training.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us at foundever.com and connect with us on Facebook, LinkedIn, and Twitter.