Remote Insurance Customer Service Representative (Unlicensed)

Lensa; Iowa City (IA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Remote Insurance Customer Service Representative to provide full life-cycle customer service, assisting clients with their coverage needs. This role offers industry-leading training and numerous advancement opportunities in a supportive environment. Ideal candidates are positive, motivated, and possess strong communication skills.

Benefits

PTO

Health coverage

Retirement plans

Disability and life insurance

Paid training

Qualifications

• Must be 18+ years old.
• Excellent organizational and communication skills.
• Typing speed of 20+ words per minute.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Use knowledge base to answer questions and sell products/services accurately.
• Document and process customer orders accurately.

Skills

Organizational skills

Communication skills

Conflict resolution

Problem-solving

Customer service-oriented

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Remote Insurance Customer Service Representative (Unlicensed)

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals. Apply via Lensa today!

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted industry partner.

We are hiring customer service agents who are positive and genuinely enjoy helping others. In this role, you will provide full life-cycle customer service, assist customers in understanding their coverages, and help them select the right products and services to meet their personal financial needs.

This is an excellent opportunity to start your career, with industry-leading training to ensure your success. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role involves interacting with hundreds of customers weekly across the country to resolve support issues, sell new products/services, and ensure a top-tier customer experience. You should be a confident, fully engaged team player with a positive and enthusiastic attitude each day.

Key Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Use knowledge base and training to answer questions and sell products/services accurately
• Listen to customers, understand their needs, and resolve issues
• Research systems for missing information; coordinate with other departments as needed
• Use systems and technology for account management tasks
• Document and process customer orders accurately
• Follow scripts, policies, and procedures
• Maintain confidentiality of personal and customer information
• Escalate issues to appropriate staff or management when necessary
• Attend training and review new materials regularly
• Adhere to attendance and schedule requirements

Candidate Qualifications

We welcome positive, driven, and confident applicants. This role relies on relationship-building and applying training knowledge to achieve customer success. Ideal candidates are motivated, energetic, and dedicated.

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent organizational and communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on issues
• Conflict resolution, problem-solving, negotiation skills
• Customer service-oriented (empathetic, responsive, patient)
• Ability to multi-task and self-manage
• Strong team and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal skills

Preferred (Not Required)

• 1+ year in customer service or related roles in a contact center
• State or Federal work experience

Compensation & Benefits

We value your contributions and offer competitive pay plus benefits such as PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, engaging work environment.

Our benefits are tailored to fit diverse needs across locations, emphasizing effort recognition, growth, and a supportive environment.

If you're ready to join a company that values your contributions and supports your growth, apply today!