Customer Service Representative

Wiraa; United States; Remote; USD 15,000; Full time

Job summary

Wiraa is hiring Remote Customer Service Representatives for a seasonal, full-time opportunity. You will support individuals enrolling in health insurance plans, guide them through applications, and provide training. Ideal candidates are detail-oriented, computer literate, and possess excellent communication skills. Competitive hourly pay plus incentives offered.

Benefits

Paid training

Hourly pay with performance and attendance-based incentives

401(k) match

Remote work flexibility

Paid time off (PTO)

Qualifications

• Strong verbal and written communication skills.
• Moderate to advanced computer literacy and ability to learn new systems.
• Comfortable working independently in a fully remote environment.

Responsibilities

• Respond to inbound and outbound customer calls and inquiries.
• Provide accurate and clear information about health insurance options and enrollment.
• Maintain a professional and confidential customer experience in line with HIPAA standards.

Skills

Communication

Technical Support

Customer Service

Education

High school diploma or equivalent

Job description

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About The Company

Vimo Inc., operating as GetInsured, is a leading technology provider specializing in cloud-based enrollment platforms for state-based health insurance marketplaces. With the largest state-based exchange footprint in the United States, GetInsured supports millions of individuals in making informed decisions about their healthcare coverage. Our platform simplifies the enrollment process and integrates eligibility determination, plan comparison, and consumer decision support.

About The Company

Vimo Inc., operating as GetInsured, is a leading technology provider specializing in cloud-based enrollment platforms for state-based health insurance marketplaces. With the largest state-based exchange footprint in the United States, GetInsured supports millions of individuals in making informed decisions about their healthcare coverage. Our platform simplifies the enrollment process and integrates eligibility determination, plan comparison, and consumer decision support.

We are a mission-driven company committed to creating a simplified and accessible healthcare experience for all. At GetInsured, our remote teams are collaborative, motivated, and focused on delivering top-tier customer service and technology solutions.

About The Role

We are hiring Remote Customer Service Representatives for a seasonal, full-time opportunity. In this role, you will support individuals enrolling in health insurance plans by providing accurate information, resolving issues, and guiding them through the application process. You will work from home, handle inbound and outbound communications, and help customers navigate their health insurance options during a critical time in their lives.

This role requires full-time availability and commitment to a three-week paid training period. Spanish bilingual candidates are encouraged to apply.

Responsibilities

• Respond to inbound and outbound customer calls and inquiries
• Provide accurate and clear information about health insurance options and enrollment
• Offer basic technical support for system navigation and application issues
• Enter and manage application data within the system
• Support customers via chat and email as needed
• Interpret and apply procedures and guidelines for compliance
• Maintain a professional and confidential customer experience in line with HIPAA standards
• Pass required exams during the training and certification process
• Maintain performance goals and handle multiple tasks efficiently
  
  

Qualifications

• High school diploma or equivalent
• At least 18 years of age
• Must pass a background check and drug screening within 3 days of offer
• Ability to commit to full attendance during the paid training period
• Strong verbal and written communication skills
• Moderate to advanced computer literacy and ability to learn new systems
• Comfortable working independently in a fully remote environment
• Minimum hard-wired internet speed of 35 Mbps (Wi-Fi and mobile hotspots are not compatible)
• Personal device with working camera required for training
• Previous customer service, technical support, or call center experience preferred
• Familiarity with CRM systems and the Affordable Care Act is a plus
• Spanish bilingual skills are a plus
  
  

Benefits

• Paid training
• Hourly pay with performance and attendance-based incentives
• $15.00/hr base pay ($16.00/hr for Spanish bilingual)
• Remote work flexibility
• 401(k) match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)
• Supportive and collaborative remote team culture
  
  

Equal opportunity

Vimo Inc. is an Equal Employment Opportunity employer. We do not discriminate in any employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, genetic information, or any other legally protected status. We are committed to building a diverse and inclusive workforce.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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