Insurance Customer Service Representative

Allstate Insurance Agency - Melissa Vackner; Town of Babylon (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Parental leave

Signing bonus

Training & development

Job summary

Allstate Insurance Agency - Melissa Vackner, located in Babylon, NY, is seeking licensed insurance professionals committed to delivering exceptional service and driving growth. This role involves providing concierge-level customer service and guiding clients through their insurance needs.

The ideal candidate will possess a strong sales-driven mindset and an active NY Property & Casualty License. Join a top-performing agency dedicated to excellence and professional growth.

Qualifications

• Must possess active NY Property & Casualty License.
• Ability to build trust with clients naturally.
• Sales-oriented with a commitment to customer service.

Responsibilities

• Provide concierge-level customer service to clients.
• Assist clients with coverage reviews, policy changes, and claims.
• Identify coverage gaps and recommend solutions.
• Close personal lines policies including Auto, Home, and Renters.
• Maintain accurate records and compliance within agency systems.
• Foster a team culture of performance and integrity.

Skills

Active NY Property & Casualty License

Strong communicator

Sales-driven mindset

Organized and detail-oriented

Spanish speaking

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Parental leave
• Signing bonus
• Training & development

The Vackner Agency is an award-winning, high-growth Allstate agency located in Babylon, NY. We are looking for licensed insurance professionals who take pride in delivering exceptional service while driving meaningful growth.

This is not a “sit back and service” role. We are building something special — and we’re looking for team members who want to grow with us.

If you thrive in a fast-paced office, enjoy building real client relationships, and want to be part of a respected agency expanding into the multifamily and commercial space, this opportunity is for you.

What You’ll Do

• Deliver concierge-level customer service through in-office and phone interactions
• Guide clients through coverage reviews, policy changes, and claims support
• Identify coverage gaps and proactively recommend tailored solutions
• Present and close personal lines policies including Auto, Home, and Renters
• Maintain compliance, documentation, and accurate records within agency systems
• Contribute to a team culture built on accountability, performance, and integrity

What We’re Looking For

• Active NY Property & Casualty License
• Strong communicator who builds trust naturally
• Sales-driven mindset with a service-first approach
• Organized, detail-oriented, and comfortable in a structured office environment
• Spanish speaking is a plus

Why The Vackner Agency?

We are not just another insurance office. We are a top-performing Allstate agency known for professionalism, growth, and strong leadership. Our team operates with clear expectations, strong systems, and a commitment to excellence.

If you are looking for a long-term career with real opportunity — not just a job — we would love to meet you.