Insurance Customer Service Rep with Growth Potential

State Farm Insurance Companies; Nashville (TN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Growth opportunities

Job summary

State Farm Agency in Nashville, TN seeks a Customer Service Representative to deliver friendly, accurate assistance to clients and support insurance inquiries, policy changes, billing, and claims.

The role emphasizes needs-based service, teamwork, and licensing; starting salary is $40,000 with potential increases for sales experience and licensed status, plus health and life insurance benefits.

Qualifications

• Sales experience preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Responsibilities

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

Skills

Sales experience

Excellent communication

Self-motivated

Detail oriented

Proactive problem solving

Teamwork

Needs assessment interviews

Customer relations

Job description

State Farm Agency in Nashville, TN seeks a Customer Service Representative to deliver friendly, accurate assistance to clients and support insurance inquiries, policy changes, billing, and claims.

The role emphasizes needs-based service, teamwork, and licensing; starting salary is $40,000 with potential increases for sales experience and licensed status, plus health and life insurance benefits.