Insurance Customer Service Rep - Growth & PTO Included

Bertoinsurance; Wisconsin; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Wisconsin is seeking a Customer Service Representative to serve as a key point of contact for clients, ensuring timely and accurate information while delivering a positive customer experience. The ideal candidate will possess exceptional communication skills, previous experience in customer service, and the ability to handle challenging situations professionally. A high school diploma is required, and a college degree is a plus. The role offers competitive compensation and opportunities for advancement in a supportive environment.

Qualifications

• Previous experience in customer service, preferably in the insurance industry.
• Familiarity with insurance products and policies is a plus.
• Knowledge of insurance regulations and industry practices (training will be provided).

Responsibilities

• Responding promptly to customer inquiries via phone, email, and live chat.
• Providing information about insurance policies, coverage details, and claims processes.
• Investigating and resolving customer issues or concerns with empathy and professionalism.

Skills

Exceptional communication and interpersonal skills

Detail-oriented with strong problem-solving abilities

Ability to handle challenging situations with empathy

Proficient in computer applications

Education

High school diploma or equivalent

College degree

Tools

Customer relationship management (CRM) software

Job description

A local insurance agency in Wisconsin is seeking a Customer Service Representative to serve as a key point of contact for clients, ensuring timely and accurate information while delivering a positive customer experience. The ideal candidate will possess exceptional communication skills, previous experience in customer service, and the ability to handle challenging situations professionally. A high school diploma is required, and a college degree is a plus. The role offers competitive compensation and opportunities for advancement in a supportive environment.